Privacy Policy
Last updated: 2026-10-15
1. Who we are
Citizenship Hub ("the Site") is owned and operated by Built Brilliant , which acts as the data controller for any personal information collected through the Site.
2. Information we collect
We keep data collection minimal and do not sell personal information. We may collect:
- Contact details you submit through the lead form (your name and email address), together with your country of interest and the service you select. By submitting the form you consent to being contacted by email about immigration services.
- Anonymous usage data, such as the pages you visit, on-site searches, and how far you scroll, used to understand how the Site is used. On-site search queries are stored and reviewed in aggregate; please do not enter personal information into search.
- Technical data, such as browser type, device type, approximate location, and referring site, collected via analytics.
3. Cookies and consent
Cookies are small text files stored on your device. We use the following cookies:
| Cookie | Purpose | Duration | Essential |
|---|---|---|---|
| ch_sid | Anonymous session identifier used for analytics and lead attribution. It does not identify you. | 30 days | Yes |
| ch_consent | Remembers your cookie-consent choice. | 1 year | Yes |
| _ga, _ga_* | Google Analytics — measures site usage. Set only if you accept analytics cookies. | Up to 2 years | No |
| ch_console | Signs you in to the administration console. Set only for authenticated administrators. | 7 days | Yes |
Where required by law (for example, in the EU/EEA, United Kingdom, Switzerland, and Brazil), we ask for your consent before setting non-essential cookies such as those used by Google Analytics. You can accept or reject these at any time using the "Cookie preferences" link in the footer. You can also control or delete cookies through your browser settings.
4. Third-party services
We use the following third-party services:
- Google Analytics to measure aggregated traffic and usage. Google Analytics sets cookies on your device and processes data (including your IP address) in the United States in accordance with Google's privacy policy. Analytics cookies are only set with your consent where required by law.
- Google Fonts to serve the fonts used on the Site. When fonts are loaded, your browser connects to Google's servers, which may process your IP address and browser information.
- Cloudflare Web Analytics to measure aggregated, privacy-respecting traffic and performance data. Cloudflare may process this data in accordance with its own privacy policy.
5. How we use information
We use the information we collect to:
- respond to enquiries and provide the services you request;
- improve the Site and understand how visitors use it; and
- maintain the security and performance of the Site.
6. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described above or as required by law. Anonymous analytics data is retained in aggregate form.
7. Your rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or to object to or restrict its processing. To exercise these rights, please contact us.
8. Contact
Privacy questions can be directed to Built Brilliant .